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How Can We Help?
- Help Center
- Business Policies
Business Policies
What is your mailing address?
Our mailing addresses address are:
ECHOtape USA
5645 Daniels Street
Chino, CA 91710
ECHOtape Canada
9001 Avon, Suite #100
Montreal, QC H4X 2G8
What is you return policy?
If you’re not completely satisfied with a product you purchased from our online store, you have 30 days to return it to us, no questions asked. Returns are the responsibility of the customer and must be sent back in original condition, unless there is a manufacturer’s defect. For all returns, contact us at service@echotape.com or call 1-800-461-8273.
Where can I get a W9?
Contact us at service@echotape.com or call 1-800-461-8273.
What is your privacy policy?
You can read our Privacy Policy on our website.
How do I get a billing issue resolved?
Contact us at service@echotape.com or call 1-800-461-8273.
How do I request a copy of my invoice?
Please email Customer Service at service@echotape.com or call 1-800-461-8273.
Do you charge sales tax?
Yes, we follow the legal guidelines for charging sales tax where applicable on items that are shipped. If your organization is sales tax exempt, we require a certificate for our records.
What forms of payment do you accept?
When you purchase online, credit card payment is required. If you have an account, we accept checks, electronic payments and credit cards.