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How Can We Help?
Can someone come visit me?
Yes, we have Account Executives who travel to see customers. Please contact us about your needs and we will have someone get back to you.
How do I place an order with ECHOtape?
You can place an order online for products sold through our website. For all other products, send your order to service@echotape.com or call 1-800-461-8273.
What is your mailing address?
Our mailing addresses address are:
ECHOtape USA
5645 Daniels Street
Chino, CA 91710
ECHOtape Canada
9001 Avon, Suite #100
Montreal, QC H4X 2G8
What is you return policy?
If you’re not completely satisfied with a product you purchased from our online store, you have 30 days to return it to us, no questions asked. Returns are the responsibility of the customer and must be sent back in original condition, unless there is a manufacturer’s defect. For all returns, contact us at service@echotape.com or call 1-800-461-8273.
Where can I get a W9?
Contact us at service@echotape.com or call 1-800-461-8273.
What is your privacy policy?
You can read our Privacy Policy on our website.
How do I contact customer service?
Contact us at service@echotape.com or call 1-800-461-8273.
How do I get a billing issue resolved?
Contact us at service@echotape.com or call 1-800-461-8273.
How do you ship orders?
We ship our tape from multiple warehouse across the United Stated and Canada so our carriers vary from location to location and depends on size of the order and where it is going. There is always an option for customers to specify their preferred carrier.
Do you offer volume discounts?
Yes, we offer discounts on volume orders and it will depend on the item being requested. Please contact us about your needs and we will have someone get back to you.
Who is my sales rep?
To find out who your sales rep is please contact us at service@echotape.com or call 1-800-461-8273.
Do you have reseller pricing?
Reseller pricing is available to our authorized distributors only. If you are interested in becoming a reseller, please contact us about your needs and we will have someone get back to you.