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All Common Questions
Accounts and Ordering
You can place an order online for products sold through our website. For all other products, send your order to service@echotape.com or call 1-800-461-8273.
Contact us at service@echotape.com or call 1-800-461-8273.
We ship our tape from multiple warehouse across the United Stated and Canada so our carriers vary from location to location and depends on size of the order and where it is going. There is always an option for customers to specify their preferred carrier.
Yes, we try our best to notify you if an order is delayed.
Our online orders ship from our warehouse in California. Other orders may ship from our warehouse in Illinois or our warehouse in Canada.
Please email Customer Service at service@echotape.com or call 1-800-461-8273.
Online orders are provided with a tracking number to allow you to track your order. For all other orders, please email Customer Service at service@echotape.com or call 1-800-461-8273.
For items that are in stock, we ship within 24-48 business hours. We do not ship on weekends and we do our best to accommodate all rush orders. Shipping time varies for items that are not in stock.
If you have purchased on account from us in the past but do not know what your current product price is, please email Customer Service at service@echotape.com or call 1-800-461-8273 to get the most current pricing information.
We always try and meet our customers’ delivery requirements and try our best to expedite orders if needed.
There is no minimum order size when you buy online. When you have an account, minimum orders vary by geography and product line. Please check with your Account Executive.
Business customers may be able to open an account with us if they meet certain requirements. Business customers need to complete a credit application once they have spoken to someone in our Sales department.
Product Information
Currently, we ship a very limited number of our products outside of the United States and Canada. If you are a business interested in a specific ECHOtape product, please contact us about your needs and we will have someone get back to you.
We have a limited Product Catalog on our website but if you are looking for a specific product, please contact us about your needs and we will have someone get back to you.
Some ECHOtape products are available through a network of US and Canadian authorized distributors. You can find the Where To Buy tab in every product page.
Please use our Find-A-Tape Tool or contact us for help.
Please use our Find-A-Tape Tool or contact us for help in choosing the best tape for your application.
We answer this question in our blog post called 10 Simple Tips to Remove Tape Residue.
Yes we do. All custom slitting and sizes are subject to volume and are special order items. Please contact us about your needs and we will have someone get back to you.
Yes we do. All custom products are subject to volume and are special order items. Please contact us about your needs and we will have someone get back to you.
There are many products we sell that are not listed in our Product Catalog. Please contact us and we will have someone get back to you.
Technical Data Sheets (TDS) and Safety Data Sheets (SDS) can all be found in our Product Catalog.
We carry a large variety of tapes and these are made all over the world.
Products available online are typically in stock. For other items, this will vary depending on your location and the product you order.
Sales & Distributors
Yes, we have Account Executives who travel to see customers. Please contact us about your needs and we will have someone get back to you.
Yes, we offer discounts on volume orders and it will depend on the item being requested. Please contact us about your needs and we will have someone get back to you.
To find out who your sales rep is please contact us at service@echotape.com or call 1-800-461-8273.
Reseller pricing is available to our authorized distributors only. If you are interested in becoming a reseller, please contact us about your needs and we will have someone get back to you.
If you require a custom quote, please contact us about your needs and we will have someone get back to you. Most quotes are valid for 30 days.
Samples are available to business customers at the discretion of our sales department. In many situations, we can easily identify the right product once we have a clear understanding of what you need to do. Please contact us about your needs and we will have someone get back to you.
Business Policies
Our mailing addresses address are:
ECHOtape USA
5645 Daniels Street
Chino, CA 91710
ECHOtape Canada
9001 Avon, Suite #100
Montreal, QC H4X 2G8
If you’re not completely satisfied with a product you purchased from our online store, you have 30 days to return it to us, no questions asked. Returns are the responsibility of the customer and must be sent back in original condition, unless there is a manufacturer’s defect. For all returns, contact us at service@echotape.com or call 1-800-461-8273.
Contact us at service@echotape.com or call 1-800-461-8273.
You can read our Privacy Policy on our website.
Contact us at service@echotape.com or call 1-800-461-8273.
Please email Customer Service at service@echotape.com or call 1-800-461-8273.
Yes, we follow the legal guidelines for charging sales tax where applicable on items that are shipped. If your organization is sales tax exempt, we require a certificate for our records.
When you purchase online, credit card payment is required. If you have an account, we accept checks, electronic payments and credit cards.